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Terms & Conditions

Welcome to Shaggies Amsterdam, located in Amsterdam, the Netherlands. By accessing our website or engaging in our services, you agree to comply with the following Terms and Conditions. Please read these carefully before purchasing our products or participating in our workshops.

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1. General Information

1.1. Business Details:

  • Business Name: Shaggies Amsterdam

  • Address: Czaar Peterstraat 104a, Amsterdam, Netherlands

  • Email: info@shaggies-amsterdam.com

  • Phone: +316 58016500

1.2. Scope of Services:
We operate a physical and online store that sells tufting supplies such as tufting guns, yarn, scissors, and latex glue. Additionally, we offer tufting workshops on a weekly basis where students can learn to use tufting tools to create their own carpets.

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2. Products

2.1. Availability and Pricing:
All products are subject to availability. Prices are listed in Euros (€) and include VAT unless stated otherwise. We reserve the right to update prices and product descriptions without prior notice.

2.2. Orders:
Once an order is placed, you will receive a confirmation email. Payment must be completed before the order is shipped or fulfilled.

2.3. Returns and Refunds:
You may return unused and undamaged products within 14 days of receipt for a refund or exchange. Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrect.

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3. Tufting Workshops

3.1. Workshop Overview:
Our tufting workshops teach participants how to use tufting tools such as tufting guns to make their own carpets. Workshops are held weekly and conducted by experienced instructors.

3.2. Cancellation Policy:

  • You may cancel your workshop booking for free up to 7 days before the scheduled date. 

  • If you cancel within 7 days due to illness or emergencies, you may reschedule your workshop for a later date but are not entitled to a refund.

  • No-shows or cancellations without valid reasons will not be eligible for rescheduling or refunds.

  • Course participants may provide a substitute to attend the workshop in their place.

3.3. Participant Responsibilities:
Participation in workshops is at the participant's own responsibility and risk. By attending, you acknowledge the potential risks associated with the use of tufting tools such as tufting guns and glue guns. It is essential to follow all safety instructions provided by our instructors.

3.4. Liability:
Shaggies Amsterdam is not liable for injuries, accidents, or damages incurred during the workshop due to participant negligence or failure to adhere to safety guidelines. We are also not responsible for the theft or damage of personal belongings during the workshop. Please exercise caution when using our tools.

3.5. Safety Rules:

  • Long hair must be tied back to avoid getting caught in the tufting gun.

  • The tufting gun should always be switched off when not in use.

  • Be vigilant around sharp objects and machinery.

  • Attending the workshop under the influence of drugs or alcohol is strictly prohibited.

 

4. Liability and Disclaimer

4.1. Product Use:
While our products are designed for safe use, customers are responsible for using them appropriately. We are not liable for injuries or damages resulting from improper use of our products.

4.2. Force Majeure:
We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or supply chain disruptions.

4.3. Aftercare:
Shaggies Amsterdam is not responsible for the aftercare or maintenance of carpets created during the workshops.

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5. Payment

5.1. The workshop or product fee must be paid in full prior to participation or shipment. Payments can be made via bank transfer on our website. 

5.2. Prices are listed in Euros and include statutory VAT unless otherwise indicated.

5.3. If a participant defaults on payment, the agreement may be canceled, and additional collection costs may apply.

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6. Cancellation, Changes, and Force Majeure by Shaggies Amsterdam

6.1. If fewer than four (4) students register for a workshop, Shaggies Amsterdam reserves the right to cancel the workshop. Participants will be offered a substitute date or a full refund.

6.2. If a workshop is canceled due to unforeseen circumstances, participants are entitled to a refund or rescheduling.

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7. Intellectual Property

7.1. All materials provided during the workshop, including designs, are the intellectual property of Shaggies Amsterdam. Participants may not reproduce, distribute, or use these materials for commercial purposes without explicit permission.

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8. Complaints and Disputes

8.1. Any complaints about products or workshops must be reported verbally during or immediately after the workshop and followed up in writing within two (2) days.

8.2. Complaints do not release participants from their payment obligations.

8.3. Dutch law applies to all agreements between Shaggies Amsterdam and participants. Disputes will be handled by the competent court in Amsterdam.

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9. Privacy and Data Protection

9.1. By engaging with Shaggies Amsterdam, participants agree to the collection and processing of personal data for business purposes. Data will be handled in compliance with GDPR regulations.

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10. Amendments

10.1. Shaggies Amsterdam reserves the right to update or amend these Terms and Conditions at any time. Changes will be communicated via our website.

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11. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

 

By purchasing from our store or participating in our workshops, you confirm that you have read, understood, and agreed to these Terms and Conditions.

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